Repairs service | The Wrekin Housing Group’s responsibility | Tenants’ responsibility |
| | Inside your home | |
Major plasterwork | √ | |
Plaster damage caused while decorating | | √ |
Fill minor plaster cracks in walls | | √ |
Internal decoration | | √ |
Interior walls and floors | √ | |
Loose floor covering and fitted carpets-unless you have been moved by the Trust | | √ |
Skirting boards | √ | |
Internal door stops | | √ |
Interior doors and frames (not including painting and decorating) | √ | |
Fire door removal to allow access for furniture-Chargeable Repair | √ | |
Altering doors for carpets | | √ |
Chimneys, stacks, flues, chimney sweeping – solid fuel only | √ | |
Fireplaces and fitted fires (only if fitted by the Group) | √ | |
Waste pipes | √ | |
Taps | √ | |
Cleaning shower heads | | √ |
Renew plug and chain to bath and sink plugs (except for pop-up plugs) | | √ |
Pop-up sink plugs | √ | |
Baths, basins and toilets | √ | |
Toilet seats | √ | |
Sealed steam proof light units | √ | |
Repairs service | The Wrekin Housing Group’s responsibility | Tenants’ responsibility |
Sealants around baths, sinks and wash hand basins | √ | |
Alterations to install own appliances, fittings or fixtures (Landlords Permission required) | | √ |
Replacing kitchen cupboard child safety catches | | √ |
Existing kitchen cupboards | √ | |
Cupboard drawers | √ | |
Worktops | √ | |
Central heating systems and radiators (including annual servicing of gas and water heating appliances at least once within every 12 months and issue a copy of the gas safety certificate) | √ | |
Disconnection and reconnection of cookers | (Unless authorised by Area Manager) | √ |
Gas and water pipes | √ | |
Bleed radiators (combi boilers) | √ | |
Water heaters | √ | |
Battery operated smoke alarms (changing batteries) | | √ |
Mains hard wired smoke alarms | √ | |
Wiring, sockets and fixtures that are supplied by the Group | √ | |
Fuse boxes | √ | |
Changing light bulbs | | √ |
Strip lights, starters and diffusers | | √ |
Electric shower units (if fitted by the Trust) | √ | |
Staircase, banisters, handrails | √ | |
| | Outside your home | |
Roof | √ | |
Fascia boards soffits and barge boards | √ | |
Shared Drains – Contact Seven Trent on 0800 7834444 | | √ |
Shared Drains on Group land within boundary of the property | √ | |
Drains, gutters and down pipes | √ | |
Pipes – including water services from the curtilage of the property to the property | √ | |
Cleaning leaves and garden waste from gullies | | √ |
Repairs service | The Wrekin Housing Group’s responsibility | Tenants’ responsibility |
Blocked drains caused by tenant (chargeable repair) | | √ |
Windows and window frames | √ | |
Broken glass. Any breakage of glass will be a chargeable repair if a crime reference number is not provided | √ | |
Exterior doors | √ | |
Adjust/replace letter box flaps (unless PVC-U or fire doors) | | √ |
Door bells | | √ |
Door numbers (unless PVC-U or fire doors) | | √ |
Draught excluders (Unless PVC-U doors or fire doors) | | √ |
Foundations | √ | |
Exterior walls | √ | |
Gaining access to the property if locked out (recharge) | | √ |
Lost or damaged keys | | √ |
General TV aerials | | √ |
Garages, outhouses or stores that are provided by the Group as part of the property | √ | |
Fencing except privacy panel or next to public pathway, car park or public land. Gates within fencing not maintained by the Group at both front and rear of property (see Fencing Guide page 15) | | √ |
Garden maintenance | | √ |
Driveways | | √ |
Washing lines and posts (unless communal area) | | √ |
Removal of rats, mice, bees, wasps, ants, fleas or cockroaches | | √ |
| | Communal Areas | |
Balconies | √ | |
Roofing | √ | |
Walkways and pathways | √ | |
Hallways | √ | |
Steps | √ | |
Lifts | √ | |
Landings | √ | |
Lighting | √ | |
Parking areas | √ | |
Boundary walls and fences | √ | |
Door entry systems | √ | |
Communal TV aerials | √ | |
Intercoms | √ | |
Gardens and landscaping | √ | |
Rubbish chutes | √ | |
Communal smoke alarms | √ | |
Security lights | √ | |