Making a Difference
to people's lives

Compliment or complaint

We don't always get things right. If you have received a service from us and you are not satisfied please make a complaint. You can do this by:

Tenant meeting

  • Calling 01952 217100
  • Emailing complaints@wrekin.com
  • Writing to us at The Wrekin Housing Group Ltd, Colliers Way, Old Park, Telford, Shropshire, TF3 4AW
  • Using the MyWrekin App
  • In person to our Service Managers or at our Office (address above).

Wrekin's complaint procedure

Stage 1: inital complaint

We will acknowledge your complaint within five working days and aim to resolve your complaint within 10 working days.

Stage 2: review of the complaint

We will contact you within five working days. A Senior Manager will review the complaint and will aim to resolve within 20 working days.

Read Wrekin Housing Group's complaints policy here

Read our equality impact assessment (EIA) form - Complaints policy here

Read our compensation policy here

Read more about our performance here.

Read about how we learn from our complaints here.

Read our self assessment report here.

Read our service improvement report here.

The Housing Ombudsman

Please note: The Ombudsman will normally only consider your complaint if you have gone through our complaints process first. You can contact them to discuss your complaint at any time. You can read more about the Housing Ombudsman here.

Read about the Ombudsman's complaint handling code on their website.

Housing Ombudsman's contact details:
0300 111 3000
www.housing-ombudsman.org.uk
Housing Ombudsman Service, PO Box 1484, Unit D, Preston PR2 0ET

How to report Anti-Social Behaviour

We treat any behaviour that is likely to cause nuisance, harassment, alarm or distress to anyone, as antisocial behaviour (ASB), this may be ongoing behaviour, or one-off incidents. Our Anti-social Behaviour Policy (PDF 223KB) has more detailed information. Our glossary contains a list of words and terms associated with antisocial behaviour.

For more information visit our Anti-social behaviour page or email ASBReports@wrekin.com.

Compliments

If you’re happy with a particular service, we would love to hear from you! Please let us know using the email address compliments@wrekin.com or by calling us on 01952 217100.