Starts at Home day: Sarah's story
This #StartsAtHome day we’re keen to highlight the life changing work our care and support teams do to improve the quality of lives for some of our most vulnerable tenants. Here is just one example of how they make a difference.
Sarah moved into one of our learning disability care homes in Newcastle-under-Lyme in January this year. She had been in care for most of her life after being put up for adoption by her parents. She had no family contact or friends, except for Chloe, a fellow resident. Little is known about her time before joining us. It is believed Sarah spent a lot of time alone and didn’t really have any possessions of her own. She spent most of her time in bed, wore continence aids, and only ate finger foods because she couldn’t use a knife and fork.
When Sarah first arrived, she was in a poor state - her hair was matted, her fingernails were overgrown, and she was fearful of everything. She wouldn't interact, go out, or even enter her bedroom unless it was bedtime. However, within just two days of moving in, Sarah began to show remarkable progress. She no longer needed continence aids, could walk, and started learning simple Makaton to communicate. With a little help, she began making her own food, sitting at the table using a knife and fork, and taking her medication without issue. She even started going outside, something she had previously been too scared to do.
By August, Sarah had made incredible strides. She was going out for essential appointments, enjoying walks, and even had her first trip to McDonald's, which she loved. Her bedroom was decorated and made her so proud that she would take social workers to see it whenever they visited.
In August, she celebrated her 50th birthday - the first time she had ever been truly celebrated. The house was decorated with balloons, and she received presents, flowers, and cards. The team went out of their way to ensure Sarah felt special and loved. She was overjoyed, smiling throughout the day, and savouring every moment.
The progress Sarah has made is a testament to the dedication and care of the team around her. Despite the lack of information about her past, they've worked closely with her, overcoming setbacks and taking significant steps forward. Sarah’s journey highlights the importance of creating new, positive memories and the difference that having a safe and secure place to call home can make to people’s lives.
*Names have been changed to protect identities
30th August 2024