Engagement Projects
![]()
Throughout the year the Customer voice team engage with customers on a range of projects to better understand the customer experience of our services.
Details of live projects and how you can get involved can be found on this page. If you would like to have your say, check back at this page or sign up to our Wrekin Voices mailing list
Help us improve our services through scrutiny
We're on the lookout for customers to join us in scrutinising our services. Your input is important to us, so we'd love for you to help us analyse data and information on specific topics. Then share your ideas with us to help make our services even better! We're keen to hear what topics interest you the most. If you're up for getting involved, just fill out this quick form to let us know.
Complaint Handling Code
We're looking for customers to help Wrekin meet the standards of the Housing Ombudsman’s Complaint Handling Code.
Your involvement will play a key role in improving our complaint handling process and ensuring transparency for all residents.
We need help reviewing nine key areas:
- Definition of a complaint
- Exclusions
- Accessibility & awareness
- Complaint handling staff
- Complaint handling process
- Complaint stages
- Putting things right
- Self-assessment reporting & compliance
- Scrutiny & oversight
To take part you will need to have a good understanding of:
- Reading and analysing reports
- Requesting information to support findings
- Communicating results clearly (written, verbal, electronic)
Taking no longer than three months, your input will ensure we remain compliant with the Ombudsman’s standards.
If you are interested, please email a few lines explaining why you would like to take part and the skills you can bring to the process to getinvolved@wrekin.com
We advertise ways to get involved via our bi weekly email. If you would like to receive our regular update, please email getinvolved@wrekin.com