Customer Committee

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Wrekin’s Customer Committee is a tenant-led group that works closely with Wrekin’s Board. It was set up to make sure our 28,000 tenants can influence decision-making.

The committee play a key role in helping Wrekin make a difference to people’s lives. They have recently been looking at how we can support customers in different ways. This includes helping customers manage income, maintain tenancies and lifestyle costs, making sure wellbeing is at the heart of everything.

The Committee has had their say on the Customer Feedback report and Wrekin’s Tenant Satisfaction Measures. Both of these help to make sure Wrekin is providing the right service to our customers. They have also discussed with the Board how Wrekin can learn from complaints to drive positive change to services.

From regulations and repairs to neighbourhoods and homes, the committee can bring anything to the Board. Is there something you would like them to look into? Get in touch!

Email: getinvolved@wrekin.com

Meet Kevin, Customer Committee Chair

"Hello, I’m Kevin, Chair of Wrekin’s Customer Committee. Your voice matters and is at the heart of everything Wrekin does. It’s been a busy first few months for Wrekin’s Customer Committee.

"We’ve been working closely with the Wrekin Board to identify any concerns, look at performance and put our thoughts across. One thing I know that’s worrying people is the cost-of-living crisis. We’re lucky that there’s lots of support available from Wrekin if you need it. Our Customer Voice Team have also been speaking to Wrekin customers about the effect any rent increase will have.

"We want to hear about the issues and services that matter to you. Is there something you would like us and Wrekin to look at? If so, please get in touch! Sign up to our Wrekin Voices email or follow our Facebook group to find out what we are working on."