Page 8 - Annual report 2020-21

Annual report for customers
TENANCY STANDARD 2020/2021

843 LETTING HOMES

LETTINGS This year we issued 843 tenancies, of which 264 were for tenants
transferring to alternative properties. In addition to this, we had 41 mutual
exchanges. We also let 299 brand new homes during 2020 and 2021.
34.8 DAYS RE-LETS

RE-LET TIME On average, it took us 34.83 days to re-let a property at an average cost
of £1,593.
9.58/10 Average re-let time 2018/19 2019/20 2020/21
15.31 days
34.83 days
14.57 days
NEW HOME Average re-let cost £980 £1,334 £1,593
SATISFACTION Comments: Due to government Covid restrictions, we were unable to let
score any of our empty properties for a total of 63 days between the middle of
March and 18 May 2020. This period of inactivity had a negative effect on
the average time it took us to re-let our empty homes. In addition, to ensure
customers felt safe, a number of changes to our processes of letting homes,
especially older persons accommodation, continued to impact on the time
taken. This period did allow us to look at safe practices and also introduce
electronic signature processes to minimise contact during the pandemic.

£1.94m MAXIMISING INCOME FOR OUR

SECURED CUSTOMERS
BENEFITS We have several teams that help to maximise income for our COVID-19
customers. The table below shows how much money each team
support
secured for our customers through welfare benefits income,
grants and financial assistance.

Debt Advice team £ 268,141
Money Matters Team £1,676,155
(Welfare Benefit Advice & Tenancy Sustainment)

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