Page 3 - Annual report 2020-21

Annual report for customers
HOME STANDARD 2020/2021

REPAIRING HOMES
43,642 83.3% of responsive repairs were completed on the same day that they
REPAIRS were reported. Our customers told us that 88.2% of repairs were done

carried out right first time.
IMPROVING HOMES
£7.08m We spent £11.3m improving existing homes. The number of
improvements reduced last year due to the three month delay Budgets &
spent on caused by Covid restrictions. 99.67% of customers were happy spending
REPAIRS with improvements they received to their homes. Amongst other
things we fitted:

95.6% 158 New bathrooms
262 New kitchens
Overall 123 New roofs
CUSTOMER 631 New heating upgrades

SATISFACTION 237 Homes with new windows
with our repairs service 1,206 Wiring upgrades
164 New doors

100% KEEPING HOMES SAFE

completed We spent £4.5m keeping homes safe by carrying out gas Read more
safety checks, rewiring, electrical tests, asbestos removal and
GAS SAFETY management and fire safety upgrades.

CHECKS 100% of our properties met the Decent Homes Standard.
366 BUILDING NEW HOMES

NEW HOMES We invested £37.29m developing new homes. 277 new builds Read more
were completed and another 366 new homes were started. Our
developed development programme created 37 apprenticeships in the
construction industry and in the wider economy.

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