Page 6 - Annual report 2018

Tenancy Standard Annual Report to tenants
2017/2018

Read Lettings Social impact
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Through our partnership with Reviive we have...
1528 lettings, including 957 relets
collected created
511 32

218 transfers 50 mutual exchanges
tonnes of furniture volunteer work placements
2016/17 2017/18
reused/recycled and created
14.09 15.41 447 14
Average relet

days days tonnes of furniture jobs
Average relet
costs £1042 £1004

2016/17 2017/18
Satisfaction
with new home
(score out of 10) 9.6 9.64

631 pre-tenancy assessments carried out by
Shropshire Housing Alliance’s Money
Matters and Tenancy Sustainment teams

20% of assessments resulted in additional
tenancy sustainment support

Read Rents Read Money Matters
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Rent charged during the year 2017/18 No. of cases supported
£64,000,000 2403

% of tenants with a clear % rent collected Discretionary awards Backdated Housing
rent account Benefit secured
2016/17 2017/18 £82k
89.2% 99.8 99.5 £320k

Tenant rent arrears at Number of evictions Other grants and financial Additional income for
financial year end assistance customers
2016/17 2017/18
£329,647 25 47 £103k £2.6m

Home content insurance
members...

1502

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