Page 8 - Annual report 2018

The Wrekin Housing Group Value for Money Read our full
VFM Self-
Self-Assessment summary 2017/18 assessment
here

Increase Efficiency

Operating surplus – £3.501m better than budget in addition to the ongoing 1% budget reduction - this could
potentially build 80 additional homes within the business plan.
The £15.158m generated in sales income in 2017/18 could fund the development of 375 additional homes and
save circa £2m in repair costs over the next 10 years.
£2.842m was saved in the responsive repairs and maintenance and capital improvement budgets.

Saved £266 per property since 2015/16 within the re-let process, through a more customer focussed system.

Sustaining Quality

2016/17 2017/18 Trend

Overall satisfaction with the Trust as a landlord
98% 97%

Overall satisfaction with repairs and maintenance 94% 94%

Satisfaction with rent as value for money 95% 95%

Improved Performance

2016/17 2017/18 Trend
6th year
Properties with an in date gas certificate 100% 100%

Rent owed to us as a % of rent charged 0.56% 0.51%

Repairs completed within 24 hours 85% 85.2%

Improved Social Value

Provided 1,485 people with an affordable home, including 437 homeless or potentially
homeless people and 528 people to remain independent or manage an illness or disabilty

Invested £461k with our partners in adaptations to allow people to remain safely in
their home
Generated £2.5m additional welfare benefits for our tenants

Collected 511 tonnes of unwanted furniture, re-using 447 tonnes and avoiding 491
tonnes of CO2 emissions

Invested in

£42m invested in developing 566 new homes in 2017/18 with 277 due for completion in 2018/19.
Invested £23.08m in repairing and improving tenants homes.

Increase Increase Improve Build
Efficiency Quality Social New Homes Value
Value & Invest in
Current for
Stock Money