Welfare Benefits and Money Matters Advisor Location: Telford / Home Working
Salary : Ranging from £27,804 - £33594 pro rata (dependent on experience)
plus essential car user allowance
Role: Permanent, Part-time
Hours: 30 Hours per Week
Closing date: 18th June 2024
Interview date: 27th June 2024
Are you an empathetic person with superb customer service skills and would like to put your expertise and positivity towards a good cause? We have the perfect opportunity for you!
The role:
Our commitment to providing an expert Money Matters advice and guidance to our customers is paramount, especially during these challenging times. We are seeking an experienced, driven, and enthusiastic individual to join our well established Money Matters team. In this role, you will provide expert advice on welfare benefits, maximising income, offer practical assistance and guidance on various issues all aimed at helping our customers maintain their tenancies.
The role is split between home working and office bases in Telford, and your day duties will take you across all areas where The Wrekin Housing Group let their homes.
How will you make an impact?
Your key responsibilities will include the delivery of an expert and accessible Money Matters advice service via the Group’s network of local teams and in the customer’s home where appropriate
To assist and advise customers with all enquiries relating to welfare benefits, liaising with external partners to ensure that relevant services and support are accessed
To provide a holistic service to customers, to alleviate financial pressures and support the sustainment of tenancies
To assist in arrears reduction and tenancy sustainment through the provision of high-quality Money Matters advice to customers
About you
You would have an understanding of all welfare benefit & reform matter as well as the practical knowledge to assist and guide customers to ensure they can successfully manage their tenancy
You would display a real commitment to customer service, be enthusiastic and empathetic, have a proven ability to build positive working relationships across our teams & the business
Strong time management skills are essential, coupled with a drive and motivation to contribute to an organisation dedicated to enhancing its services and positively impacting the lives of our customers
Working as an integral part of a busy team providing Money Matters services, you will have first class communication, organisational and team working skills, along with excellent interpersonal skills
Full UK driving licence and access to a vehicle is essential for this role
Our team follows a hybrid home/office working model, and having prior experience in delivering remote support and services is highly valued. This includes the ability to empower and assist customers in accessing digital services as needed
A minimum of 2 GCSEs or equivalent in English and Maths along with recent experience providing welfare benefit advice
Welfare benefit qualification is desirable
About us:
The Wrekin Housing Group is at the forefront of making a difference to people’s lives. As a socially minded business, we provide 13,000 homes for affordable and social rent across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by 2025 and we are also an innovative and well recognised provider of care.
Alongside our growth plans we are embarking on a fundamental transformation programme to modernise how we interact with our customers, engage communities and support partners.
We want individuals who inspire positive change, communicate clearly and enable our people to support each other and grow together so we deliver for our customers, right across our socially minded business.
Next steps:
If you are interested, we would love to receive an application from you, please send us:
An up-to-date CV and covering letter detailing your relevant experience and about why you would be a perfect for the role, along with current salary expectations.
A completed equality monitoring form.
Please send the above to recruitment@wrekin.com applications must be received by close of business on Tuesday the 18th June 2024.
The recruitment process will be a pre-screen call followed by face to face interview at our head office in Telford.
If you have any queries or require any further information, then please do not hesitate to contact recruitment@wrekin.com
This role requires an Enhanced DBS Check
Ref : WHG2367. Closing Date : 18/06/2024
- Interview Date : 27/06/2024