Page 7 - Annual report 19_20
P. 7
Annual report for customers
TENANCY STANDARD 2019/2020
991 LETTING HOMES
LETTINGS This year we issued 991 tenancies, including 754 tenancy How do we
compare?
renewals, of which 186 were transfers to alternative properties.
In addition to this we had 51 mutual exchanges.
14.5 DAYS RELETS
RELET TIME On average it took us 14.57 days to relet a property at an Look to the
future
average cost of £1334.00.
2017/18 2018/19 2019/20
Average relet time 15.41 days 15.31 days 14.57 days
Average relet cost £1,004 £980 £1334
We scored a new home satisfaction rate of 9.61 out of 10
£3.24m MAXIMISING INCOME FOR OUR
SECURED CUSTOMERS COVID-19
BENEFITS We have several teams that help to maximise income for our support
customers. The table below shows how much money each team
secured for our customers through welfare benefits income, grants and
financial assistance.
Debt Advice team £59,932.59
Specialist Housing Services Money £2,582,000.00
Matters team
Specialist Housing services Tenancy £112,264.32
Support Services team
Support and Enablement team £492,567.00
7
Back to
quick links
